Saturday, 29 October 2016

Current work at Haven Your World

As most of you will have noticed we have had some downtime over the last couple of weeks. We have been working hard to keep this to a minimum but unfortunately some of the work has taken longer that we hoped.
We will be contacting renters in world over the next couple of days with information of offers we have for you in regards to compensation for down time. 

So what work has been happening?

Servers and Maintenance 
We have done a lot of testing with the servers, as we were not happy with the performance of the regions or the amount of region crashes which was occurring. We are as we always will be still working on some tests for the servers but hopefully now most of this will be done in the background, but all of this work is essential to ensure the grid develops and improves over time.

Improving Support
Work has also been done on the website as we try to ensure we offer the best customer service to our users, with clear and simple ways to contact us with your questions and issues should these arise. One option we have on trial at the moment is the live chat app which appears at the bottom right of the site. Please note this will not always be online but when the support team are offline there will be an option to leave us a message and we will contact you back. 

Promotion 
We have now put together a promotional package which will be going out over the next few weeks. So please watch this space!
We are also working on some offers for current and new members which we will also be relieving over the next couple of weeks. 


Sunday, 24 July 2016

Haven Your World Support Team Events

We are currently in the process of adding all our up and coming events. 
Here is just a sneak peek of what is coming over the next couple of months!

27th - 28th August 2016
Carnival - Join us for 2 fun packed days of music, contests and fun.

16th - 23rd September 2016
Fashion Week - Explore the latest fashion creations from our talented designers.
Fashion shows, sales, new releases, limited edition items and more!

27th - 3rd October 2016
Spooktastic! Our Halloween week jammed with spooktacular events.
Including hunts, parties and more!

11th - 14th November 2016
Remembrance Weekend
More information coming soon.

1st - 31st December 2016
Winter Wonderland Hunt
Grab them gloves and winter coats and start on the adventure through the winter lands to find your special treats.

If you are interested in being involved in any of our events please contact us at the following link

Sunday, 17 July 2016

Order land in just 3 easy steps!


We have been listening to your feedback and this weekend we have been working on making the site a lot more user friendly. One of the improvements we have made is to make the ordering land process a lot more straight forward. 

For UK Customers wishing to purchase via Direct Debit payment method:
1. Log in and Select Purchase Land. Find your perfect solutions and click Direct Debit
2. Confirm your Avatar Details and Choose a name for your land (Region) and an Estate name.
3. Complete your payment details.





Those of you wishing to pay by PayPal also can order land in just 3 steps!
1. Log in and Select Purchase Land. Find your perfect solutions and click PayPal
2. Confirm your Land option, Avatar Details and Choose a name for your land (Region) and an Estate name.
3. Complete payment through PayPal.




Once payment is completed your land will be active in world withing 24 hours. We will send you an email to confirm once this is complete.
The final step is to enjoy your new land!







Saturday, 16 July 2016

Discuss, get help, find the info you need!

Our new forum is now available on our website for any of you who might have questions or just looking for a chat and to meet people you can then meet up with in Haven Your World.

We are still developing all the sections and areas at the moment but if you have any suggestions of what needs to be added please let us know!


Check it out here:


Please note you do need to be a member of Haven Your World to post onto the forum.

Sunday, 10 July 2016

New regions for builders

We have now added more regions for you to test your items at Haven Your World

Sandbox and Sandbox II
We now have 2 full sandboxes both featuring 1 week auto return, giving you plenty of time to test and build.

Sandbox Info
We also now have a sandbox info region for those of you wanting to learn all about building and creating in virtual worlds. This is currently under construction so looks very bare at the moment! Please keep checking back on this though and you will see items appearing over the next few weeks.
1 week auto return is set on this land.

Sandbox Events

Here we will be holding regular building and creation events with prizes for winners.
There will also be regular market sales events on here where you can purchase items to help with your creations!
At present 1 week auto return is set on this land - apart from during events.

BlueSea and Seaside

These are both mainly water regions which you can use to test out your water creations 
Both of these regions have a 1 day auto-return so please keep this in mind when rezzing out objects.



New Payment methods for UK Customers.

New for UK Customers!!!

We have been working closely with a few companies for various options other than PayPal to purchase land and currency at Haven Your World and we are pleased to announce from this weekend we now accept payments for land via direct debit payments. 
This option is coming soon for currency and we hope to have this live within the next few days.

For more details log into your account and under the Own Land drop down menu select purchase through Direct Debit. 

Please ensure you read all the details before continuing with your purchase!

We will have more announcement coming over the next couple of weeks so keep checking back for more news!




Saturday, 21 May 2016

Scheduled Maintenance and Server Upgrades complete.

All Scheduled maintenance is now complete and all regions are up and running.

During today’s maintenance time all servers have now been upgraded to provided better performance grid wide.

If you experience any issues with any of the regions please raise a ticket via the website www.havenyourworld.com. To raise a ticket please log into your account and navigate to support > Ticket support.

We thank you again for your patience during this time.